Returns & Exchanges
At Smileactives, we want you to be completely satisfied with your brightening results, which is why we offer a 60-day money-back guarantee on all purchases. If you are not happy with your smile, simply return the product within 60 days for a full refund of the purchase price, excluding shipping and handling.
Initiate Your Return
Contact our dedicated customer support team via email or phone to request a Return Merchandise Authorization (RMA) number within 60 days of your delivery date.
Pack Your Items
Safely place the products, including any used or empty containers, into the original shipping box or a similar sturdy package to prevent damage during transit.
Label and Ship
Clearly write your assigned RMA number on the outside of the package and ship it back to our processing center using a traceable carrier of your choice.
Receive Your Refund
Once our warehouse receives and inspects your return, we will process a refund to your original payment method within 7 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing